Terms of Use

These terms and conditions set out the rules for using the Shelby Win platform and explain the relationship between us and our users. We provide online casino and sports services and expect all players to follow these terms when registering, funding an account, placing bets or playing games. By creating an account you agree to comply with the rules below.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Only one account is permitted per person unless we agree otherwise in writing. You must provide accurate personal information and update it if it changes. We may request identity and address verification at any time and before any withdrawal. If you suspect unauthorised access you must contact us immediately.

Eligibility requirements

Accounts are available to persons aged 18 and over who are legally permitted to gamble in their place of residence. Access may be restricted in certain jurisdictions and we reserve the right to refuse registration or suspend accounts where local law or our policies do not permit play. We will close or block accounts that fail eligibility checks.

Acceptable platform use

Use of the platform for fraudulent activity, money laundering, collusion, bonus abuse, automated play or any activity intended to manipulate games or markets is strictly prohibited. Sharing accounts, trading account access for value or attempting chargeback abuse may result in suspension, forfeiture of funds and account closure. We monitor activity and may take action where behaviour appears to breach these terms.

General bonus and promotion rules

Promotions and bonuses are governed by specific terms which apply in addition to these conditions. Bonuses may require activation codes and must be accepted before a deposit where stated. Bonus funds are subject to wagering requirements and game contribution rules; bonus balances are not withdrawable until wagering conditions are met. Only one active bonus may be held at a time unless a promotion states otherwise. Misuse of offers may lead to voiding of bonuses.

Deposits and withdrawals

Minimum deposit and withdrawal amounts, supported payment methods and processing details are published on our cashier pages. We accept a range of payment options and normally do not charge platform fees, though third-party fees may apply. Withdrawals are processed after verification checks and may be delayed for identity, source-of-funds or security checks. Withdrawal limits may apply and higher limits can be granted following additional verification.

Dispute resolution

If you have a complaint please contact customer support via live chat or email at [email protected] and provide your account details and a clear description of the issue. We aim to acknowledge complaints promptly and investigate them fairly. If a dispute cannot be resolved directly we will explain available next steps and the appropriate independent bodies to approach where applicable.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the platform after publication of changes constitutes acceptance of the updated terms. If you do not accept an update you should stop using your account and close it in accordance with our account closure process.