Contact Our Team
Our support team is ready to help with account queries, deposits, withdrawals, verification checks, technical issues or general feedback. We provide quick assistance through live chat, email and phone, and can guide you through bonus questions or account updates. Support is available in English and other languages where offered, and we aim to resolve most enquiries within a few hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat, email response within a few hours |
| General enquiries | [email protected] - for licensing, payments and general enquiries |
| Affiliate enquiries | [email protected] - partner and marketing enquiries |
| Phone | +44 20 7946 0532 - available 09:00-22:00 UK time |
| Working hours | 24/7 online support - email replies within office hours |
Email Support
Email is the quickest way to handle detailed requests, account issues or any matter that needs documents or explanations. Please contact [email protected] with a clear subject line and your current contact details to avoid delays. For account security, include your full name and account ID where applicable; we’ll respond as soon as possible with next steps.
Submit Your Inquiry
Response Time
Support response times: most enquiries are answered within one business day. Simple requests via live chat are usually resolved immediately, while email or ticketed matters typically receive a reply within 24 hours. Complex cases such as KYC checks or payment disputes can take longer depending on the issue and required verification; we’ll keep you updated at each step.
Feedback
Shelby Win welcomes your feedback. If you have suggestions, ideas or experience reports, please use the in-site feedback form or contact our support team. We review every message and use feedback to improve promotions, games and site usability. Your input helps shape updates and fixes, so don’t hesitate to tell us what works well and what could be better.