Responsible Gambling at Shelby Win Casino
We take responsible gambling seriously at Shelby Win. We want players to enjoy online casino and sports betting in a safe, controlled way, and we provide tools and support to help you manage play. If you ever feel your gambling is becoming a problem, we encourage you to use the controls below or contact our team for assistance.
Player protection principles
We aim to protect customers by promoting informed, responsible play. We monitor accounts for unusual activity, offer voluntary limits and breaks, and provide clear information about the tools available. Our staff are trained to respond sensitively and promptly to requests for help.
Activity-control tools
You can manage your play directly from your account. Tools include deposit limits, loss limits, session time limits, reality checks and temporary account locks. Limits can be changed in your account settings or by contacting live chat or [email protected]. Changes may take effect immediately or after a short period for security reasons.
Deposit and loss limits
Set daily, weekly and monthly deposit limits to control how much you add to your account. The site minimum deposit is £15, and limit amounts can be adjusted to suit your budget. You can also apply loss limits to cap net losses over a chosen period. Limits are reversible, but increases may be subject to a cooling-off period.
Time limits and breaks
Use session time limits and reality checks to remind yourself when to take a pause. You can take an account break for a short period or request longer cooling-off time if needed. The exact durations and how they are applied are shown in your account controls and can be confirmed by our support team.
Self-exclusion
If you need to stop gambling for a longer period, self-exclusion blocks access to your account. You can self-exclude via account settings or by contacting live chat or [email protected]. We will explain the procedure, any verification steps and how to seek further help during the exclusion period.
Signs of problematic behaviour
- Spending more than you can afford or chasing losses
- Neglecting work, family or social commitments
- Increasing time spent gambling or hiding activity
- Using gambling as a way to escape stress or anxiety
Tips for maintaining control
Set and stick to deposit and loss limits, take regular short breaks, use reality checks, never gamble with money needed for bills, and avoid chasing losses. Keep a record of your play and review limits regularly. If you feel unsure, reduce limits or take a break.
Professional help and support organisations
If you need outside support, recognised UK organisations can help. Visit GamCare or GambleAware for free, confidential advice, tools and local support services. You can also contact our team via live chat or [email protected] for assistance in setting limits or starting self-exclusion. We are here to help you play safely.